Excellent service in terms of claims handling is crucial for the reputation of insurers. It is, after all, how they prove their mettle. The management of a claim can make or break an insurer as it cements policy renewal and influences future business. The 2017 Advisen Claims Satisfaction Survey Report details how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices.
The report is based on a survey of risk managers & insurance buyers and brokers conducted during Fall 2017.
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